Europcar Melbourne Dandenong

Hired a truck this morning, the service excellent. and experience very positive, the two guys there Pinto and Shafi, so helpful, nice, nothing to hard or too much When ever I would need a truck again, I'll be going there, Good and fair price as well Also, thanks to Andrew, originally I booked with Andrew over the phone after hours, a month ago, TOP SERVICE IF I COULD I WOULD GIVE YOU TEN FOR THE SERVICE thanks again

I had the misfortune of visiting Europcar Dandenong recently to address an intermittent alarm issue with my car, and the experience was nothing short of a nightmare. To begin with, it took me a whopping 45 minutes to get to their location, which was a massive inconvenience in itself. Upon arriving, I was hopeful that Europcar Dandenong would provide a solution to my alarm problem. However, the outcome was far from satisfactory. After conducting their checks, they confidently informed me that the issue was fixed. Well, that was far from the truth! To my dismay, as soon as I hit the brakes after leaving their facility, the alarm started blaring again. It was not only infuriating but also made my car completely undrivable. The alarm sound was so annoying that it felt like my car had transformed into a rolling nightmare. I can't emphasize enough how distressing and embarrassing it was to have the alarm go off every time I touched the brakes. In a situation like this, a reputable service provider would have taken responsibility and immediately offered a resolution. However, Europcar Dandenong did nothing of the sort. They could have, at the very least, offered to replace my car with one that didn't have this maddening issue. But no, that would have required a level of customer service that seems far beyond their capability. Needless to say, I will never be going back to Europcar Dandenong again. Their incompetence in addressing my car's issue and their complete lack of concern for customer satisfaction have left me thoroughly disappointed and frustrated. I strongly advise anyone considering their services to think twice and look elsewhere for a more competent and customer-oriented car rental provider.

Initially, it seemed the service was going to be as good as I experienced at the Clayton Europ car. This was not the case.I had to wait 20 minutes to get served. So I lost almost an hour in total for my rental before I started. I booked a large van and instead was told all I could have was a large truck which cost more. Bringing the truck back as we had a deadline of 4.00pm we filled it up at the local servo. It was filled till the pump stopped it. We returned the keys to the counter. Another assistant went to check the truck and came back to tell me the tank was at least 20litres low on fuel. I showed the receipt. With out any come back for us or proof, I was simply told they know it was low and by how much. This despite the gauge showing past full on the dash. As it was now past 4pm. I wasn't allowed to go back to the servo to check if I could put more into it. Instead I had to pay $4.00 a litre x 20 litres on their say so. A total rip off from start to finish. Donot go here!! Go to the Clayton branch. They are not highway thrives.